Harry is very knowledgeable when it comes to fireplaces. He was able to add a mantle to our fireplace and replace our gas logs. Seems like an honest man.
Sunny O. Alhambra, CA
We first stopped in to buy a chimney cap to keep the rain out and purchased one for a reasonable price. The salesman showed me how to install it. While we were there we looked around the shop and noticed the gas log sets. One display was burning and it really looked real and felt warm. I've never been a fan of gas logs but this one looked very realistic.
A few months later on a rainy day with no dry firewood we went back to look at the gas log displays. The salesman was helpful and we showed him a photo of our fireplace and he looked at the measurements and showed us which ones would fit. We had a discount card we received in the mail which he honored. We made our purchase and the owner said he have it installed by tonight! The installer came over a few hours later, in the rain, and an hour later we were sitting by our new warm gas log fire. No more wet firewood, smoke, sparks. Instant fire, we love it and use it a lot this time of year.
Rob C. Pasadena, CA
I had them come out and clean my freestanding fireplace and do a general inspection and I am very pleased. They were considerate, clean and instructional. I was very happy with the service.
Christine H. Los Angeles, CA
I've had a wonderful experience with Royal Fireplace. They rebuilt my chimney, installed my gas fireplace, and then sold me a firescreen. With each step they were efficient and thoughtful with competitive prices. Fiver stars!
Laura K. Los Angeles, CA
Purchased gas logs for my house- Owner was great- very helpful and did not try to over sell me! Even offered same day installation. Highly recommend this shop!
Jenny L. Los Angeles, CA
Bought another set of logs for my gas fireplace -- Royal has now installed them in three of my fireplaces. The quality seems good, and the service is excellent. When I bought the last set, someone came by to install them that afternoon. Highly recommended.
John M. South Pasadena, CA
We walked in to the store unsure of what our options were. Mr. Harry clarified everything for us. He not only spent a lot of time explaining everything but also provided great ideas. His prices were extremely fair. Highly recommend them.
Alina H. Tujunga, Los Angeles, CA
I had a wonderful experience at this store. Called and asked if they had stainless steal fireplace frames with glass doors. When I arrived an hour later he a had a few models ready for me to view. I was in and out of this store within 10 minutes and purchased a beautiful fireplace frame with glass doors at a very reasonable price. I highly recommend this store to everyone.
Armond K. Glendale, CA
If you live in the general area of Pasadena and you want to have a gas log fireplace insert installed, Royal Fireplace is the merchant with whom you want to work. In early December I purchased an insert and installation services from Royal Fireplace. Harry, the owner, is very knowledgeable. There is a wide selection of product from which to choose and I felt it was fairly priced (i.e., not cheap but not outrageous either). I explained my needs (be sure and bring your fireplace measurements when you come to the store), Harry answered my questions, narrowed down the choices available to me, and I made my buying decision -- all within about 25 minutes. The sales receipt indicates the time as 12:26 PM. By 5 PM the same day I was sitting in my living room with the gas logs burning! I have enjoyed the insert tremendously with all the cold and wet weather we've been having. I am a very satisfied customer and highly recommend Royal Fireplace.
Peter G. Pasadena, CA
I had the unfortunate experience of dealing with a couple other "pro" shops around town who basically ended up not giving me good information and not following up with me. I'm so glad I finally contacted Royal Fireplace and after talking with Harry I decided to go in to meet with him. Harry is such a nice guy and really easy to talk to and he helped us decide what kind of gas logs to install and was helpful also about what types of repairs we may or may not need at the same time. It was a busy time (between November & Dec, before Christmas), so we were worried about the timing of it all, but Harry and his crew got it done in time so we could enjoy our fireplace before Christmas (Manny who does the install was really super cool and very polite and respectful of our house and cleaned up after all the work was completed). I highly recommend them if you want to install gas logs or do any repair to your fireplace. They also have a lot of nice stuff like doors and mantles, bbq's, etc. Keep in mind that this kind of work does need to be scheduled out so you have to have a little patience. I've seen other reviews that complain about having to wait 10 minutes and that there is only one guy in the shop. This is a small business run by the owner, so keep that in mind. That is a plus in my opinion. The fact that he has been in business for about 25 years or so says something. I am happy that we used Royal Fireplace and they did a great job!
Todd B. Glendale, CA
Harry and his super nice staff, were very great to work with. I am so damn happy with the work, its not even funny. I cant thank harry enough for his suggestions and his follow through. My fire place has transformed like a transformer into an amazing fire place.